FAQs

Payment Options & Charges

What payment methods do you accept?
  We accept all major payment options including UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (if enabled).

Are there any additional charges?
No hidden charges. The price you see is the price you pay. Any applicable shipping charges (if any) are clearly mentioned at checkout.

Shipping Locations, Timeline & Charges

Where do you ship?
We currently ship across India. International shipping will be introduced soon.

How long does shipping take?
Orders are usually dispatched within 1–3 working days.
Delivery timelines:
• Metro cities: 3–5 working days
• Other locations: 5–7 working days

Is shipping free?
Shipping charges (if applicable) are shown at checkout. We often run free shipping offers, so keep an eye out 💛

Exchange Policy

Do you offer exchanges?
Yes, we offer exchanges for eligible products.

What is the exchange timeline?
You must raise an exchange request within 48 hours of receiving the order.

What items are eligible for exchange?
• Product must be unused, unworn, and in original packaging
• Exchange is allowed only for manufacturing defects or wrong items received

Return Policy

Do you accept returns?
Due to hygiene and quality reasons, we do not accept returns unless the product is damaged or incorrect.

What if I receive a damaged product?
Please contact us within 48 hours of delivery with clear photos/videos. We will arrange a replacement or store credit, depending on the case.

Quality Assurance & Damaged Items

What if my jewellery arrives damaged?
We take quality very seriously. If you receive a damaged or defective product, share an unboxing video and images within 48 hours — we’ll resolve it promptly.

Is your jewellery anti-tarnish?
Yes 💛 Our jewellery is made with anti-tarnish, 18K gold coating, designed for daily wear and workwear, ensuring long-lasting shine with proper care.

Warranty & Jewellery Care

Do you provide a warranty?
Our jewellery does not come with a formal warranty, but we stand by our quality. Any genuine manufacturing issue reported on time will be handled with care.

How do I take care of my jewellery?
To keep your jewellery shining longer:
• Avoid contact with water, perfume, and chemicals
• Store in a dry, airtight pouch
• Wipe gently with a soft cloth after use
• Remove before workouts or sleeping

📞 Need More Help?

Still have questions?
📩 DM us on Instagram @jewelsbyTG24 or contact at contact@jewelsbytg.com 

💬 We’re always happy to help you shine ✨